Refund policy
My Hobby Day accepts product returns within 30 calendar days from the date the order is received.
To return a product, you must notify My Hobby Day of the return in advance. After receiving the return notification, My Hobby Day will provide return instructions and a prepaid return shipping label.
Return shipping is free of charge. No return fee is charged.
This Policy does not limit any mandatory consumer rights provided by applicable law.
1. Return Period
You must notify My Hobby Day of a product return within 30 calendar days from the date you receive it.
If products from the same order are delivered separately or on different dates, the return period begins on the date the last product from the order is received.
The deadline for submitting a return request is 30 calendar days from the date the product is received.
After submitting the return request, the product must be handed over for return shipment without undue delay and no later than 14 calendar days from the date of the request.
You do not need to provide a reason for returning a product that is not defective.
2. Condition of Returned Products
A non-defective product must be returned:
- in its original packaging;
- without signs of use beyond what is necessary to inspect the product;
- complete;
- with all parts, accessories and instructions.
If the product has been handled beyond what is necessary for inspection and this has resulted in a reduction in its value, the refund amount may be reduced by the amount of the actual loss in value.
3. How to Make a Return
To receive a free return shipping label, you must notify My Hobby Day of the return before sending the product back.
To do so, please contact customer support:
Email: info@myhobby.day
Phone (WhatsApp): +48 792 069 991
You can also use the contact form on the Contact Us page.
In your message, please provide your order number and specify the product or products you wish to return.
After receiving your return notification, My Hobby Day will provide return instructions and a prepaid return shipping label.
Please do not send the product back before receiving return instructions and a return shipping label from My Hobby Day.
4. Return Shipping
Return shipping is arranged and paid for by My Hobby Day.
The Buyer is provided with a prepaid return shipping label.
The returned product must be securely packaged and shipped using the provided label.
The cost of return shipping is not deducted from the refund amount.
No return fee or restocking fee is charged.
5. Refunds
Refunds are made only to the payment method used to pay for the order.
Refunds cannot be made to a different bank card, a different bank account or by any other method.
My Hobby Day issues refunds without undue delay and no later than 14 calendar days from the date the return notification is received.
My Hobby Day may withhold the refund until the returned product is received or proof of return shipment is provided, whichever occurs first.
After My Hobby Day issues the refund, the time it takes for the funds to be credited depends on the bank, card issuer or payment system used to pay for the order.
6. Refund of the Original Shipping Cost
In the case of a full return of an order, the Buyer will receive a refund of:
- the full amount paid for the returned products;
- the shipping cost paid when the order was placed.
In the case of a partial return, the cost of the returned products will be refunded. If the returned product affected the original shipping cost of the order, the corresponding difference in shipping cost will also be refunded. If the shipping cost for the remaining products does not change, the original shipping cost will not be refunded.
If the order qualified for free shipping by reaching the applicable threshold, that threshold will not be recalculated retroactively after a partial return, and the cost of the previously provided free shipping will not be deducted from the refund.
7. Damaged, Incorrect or Incomplete Products
If the product you receive is damaged, defective, does not match your order or is incomplete, please contact My Hobby Day customer support.
In your message, please provide your order number and describe the issue.
To review the request, My Hobby Day may ask for photographs of the product, the damage or the packaging.
If one or more parts are missing and the issue can be resolved by sending the missing parts, My Hobby Day will arrange for the missing parts to be sent free of charge.
If the product needs to be returned, My Hobby Day will arrange the return shipping and provide a prepaid return shipping label.
All costs associated with returning a product that does not conform to the contract are covered by My Hobby Day.
8. Complaints
The 30-day standard return period does not limit the Buyer’s rights in relation to a product that does not conform to the contract.
The Seller is liable for any non-conformity of the product with the contract discovered within 2 years from the date the product is delivered to the Buyer.
If a product does not conform to the contract, the Buyer has the right to request repair or replacement of the product.
In cases provided for by law, the Buyer may request a price reduction or withdraw from the contract and receive a refund.
Repair, replacement and any necessary transportation of the product are provided at My Hobby Day’s expense.
My Hobby Day will respond to a complaint within 14 calendar days from the date it is received.
9. Order Cancellation
An order may be cancelled before it is handed over to the carrier.
If the order has not yet been handed over to the carrier, it will be cancelled and the funds will be refunded using the same payment method that was used to pay for the order.
Once the order has been handed over to the carrier, it may not be technically possible to stop the delivery. The Buyer still retains the right to notify My Hobby Day of their withdrawal from the contract. Customer support will provide further instructions for returning the shipment.
10. Product Exchanges
My Hobby Day does not offer direct exchanges of one product for another.
If the Buyer requires a different product, the original product must be returned in accordance with this Policy and the new product must be placed as a separate order.
11. Uncollected Orders
Refusing to accept a shipment or failing to collect it does not replace the requirement to notify My Hobby Day of the return.
If the Buyer wishes to withdraw from the order, My Hobby Day must be notified by email or through the contact form.
12. Seller Information
The My Hobby Day online store is operated by:
KING TRADE Spółka z ograniczoną odpowiedzialnością
ul. Dominikańska 21B
02-738 Warszawa
Poland
KRS: 0000970894
NIP: 5273001461
REGON: 521972441
Email: info@myhobby.day
Phone: +48 792 069 991
13. Withdrawal Form
Use of this form is not mandatory. You may notify My Hobby Day of your decision to withdraw from the contract by any clear statement.
To:
KING TRADE Spółka z ograniczoną odpowiedzialnością
ul. Dominikańska 21B
02-738 Warszawa
Poland
Email: info@myhobby.day
I hereby give notice that I withdraw from the contract of sale for the following products:
Order number: __________________________________
Product or products: ____________________________
Order date: ____________________________________
Date received: _________________________________
Buyer’s full name: ______________________________
Buyer’s address: ________________________________
Email address: _________________________________
Date: _________________________________________
Signature: _____________________________________
Only required if this form is submitted on paper.